Refund policy
Returns & Refunds
Outer Reef Ceramics offers two kinds of pieces: handmade pottery made one at a time in my Idaho studio, and Vintage Finds, a curated collection of vintage and antique jewelry and collectibles from VintageGirls208.
Return window: 7 days
You may request a return within 7 days of the date your order is delivered. Return requests received after 7 days cannot be accepted.
How to start a return
Contact me through the Contact page with your order number and the item you’d like to return. I’ll reply with the return address and instructions. Please don’t send items back without contacting me first.
Condition of returns
Items must be unused, undamaged, and returned in their original packaging. Because each piece is handmade, small variations in shape, glaze, and carving are part of its character and are not considered defects.
Vintage and antique pieces
- Vintage Finds items are pre-owned, and many are decades or more than a century old. Light wear, patina, and small signs of age are normal and are not considered defects.
- I describe each piece’s condition, materials, measurements, and any known flaws as accurately as I can, and I photograph each piece closely. Please review all photos and the full description before buying, and message me with any questions.
- Ring sizes are listed as measured. Please confirm your size before ordering. A vintage ring that doesn’t fit can be returned within the standard 7-day window only if it is unworn and unaltered.
- Pieces that have been resized, repaired, altered, cleaned with harsh chemicals, or worn beyond trying on cannot be returned.
- Higher-value jewelry ships with tracking and may require a signature. Please return these pieces with tracking and insurance for the full value, as I can’t refund items lost or damaged in return shipping.
- If a vintage piece arrives significantly different from its description, contact me within 7 days of delivery and I’ll make it right.
Return shipping
The buyer is responsible for all return shipping costs. Please pack your piece carefully, as I can’t refund items that arrive broken because of poor packing. I recommend using a tracked, insured shipping service. Original shipping charges are not refundable.
Refunds
Once your return arrives and I’ve confirmed its condition, I’ll issue a refund to your original payment method for the price of the item. Your bank may take several business days to show the refund.
Items that can’t be returned
- Custom and made-to-order pieces, such as personalized plates
- Items marked as final sale
- Vintage pieces that have been resized, repaired, or altered.
Arrived broken?
Pottery occasionally gets damaged in shipping. If your piece arrives broken, send me photos of the item and the box within 7 days of delivery, and I’ll make it right with a replacement or a full refund. You won’t need to send the broken piece back.
Questions?
Reach out anytime through the Contact page. I’m happy to help.